Returns & Refunds
Easy Returns, Simple Support β¨
At Ftgnieuroβ’, operated by Ore International, Inc., we want you to feel confident with every purchase. If something is not quite right, our team is here to help with a fair and simple return process.
1. Return Window
We accept eligible returns within 30 days after your order is delivered.
To qualify for a return, the item should be:
β Unused and in original condition
β Returned with original packaging and tags, if applicable
β Accompanied by proof of purchase or order confirmation
Items that are used, damaged by customer handling, or missing required packaging may not be accepted.
2. Starting a Return π©
To request a return, please contact us first at:
Once your request is reviewed and approved, we will provide:
β Return instructions
β Return shipping details or label, if applicable
β The correct address for sending your item back
Please do not send items back without approval, as unauthorized returns may not be processed.
3. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible. Our team will review the issue and help arrange a suitable solution, such as a replacement or refund.
4. Items That Cannot Be Returned
For safety, hygiene, or product-specific reasons, some items may not be eligible for return, including:
- Perishable goods
- Customized or personalized products
- Gift cards
- Clearance, final sale, or promotional items
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend:
- Requesting a return for the original item
- Sending the item back after approval
- Placing a new order for the replacement product
This helps ensure the item you want is available and processed quickly.
6. EU Customer Returns
For orders delivered to customers in the European Union, you may have the right to cancel or return your order within 14 days for any reason.
Returned items must remain:
β Unused
β In original condition
β With original packaging and proof of purchase
This applies in addition to our standard return policy where applicable.
7. Refund Processing π³
After we receive and inspect your returned item, we will notify you about the refund status.
If approved:
β Refunds will be issued to the original payment method
β Processing may take up to 10 business days
β Your bank or card provider may need additional time to post the refund
If more than 15 business days have passed after your refund approval, please contact us at:
AtΒ Ftgnieuroβ’, we aim to make every return experience clear, fair, and as stress-free as possible.